Service Manager – Europe (South and West) & Africa

Contenu de l'offre Service Manager – Europe (South and West) & Africa chez Smiths Detection

This person will be responsible for the strategic and tactical business management of Smiths Detection’s Service Operations in France, Belgium, Italy & Africa. The Service Manager will lead all aspects of the service business in this region and drive process improvements. The person must be able to provide guidance and leadership to the existing team, assess talent, and develop strategic service business plans.

The incumbent must possess a history of strong leadership, deep practical engineering knowledge and a proven track record for timely delivery, management, cost control and customer satisfaction,

Able to lead, recruit, train, coach and mentor staff to achieve company goals while facilitating their professional and personal growth encouraging and motivating and ensuring open and honest communications.

The individual is someone with extensive CI experience who will bring knowledge and creativity to the position as well as have the discipline to drive results and follow established fundamental processes.

The individual is used to working in a French legal environment.

Duties and Responsibilities

Ensure the Smiths Code of Corporate Responsibility and Business Ethics is upheld in all activities.

Drive the business growth creatively, and have a well-developed capacity to generate alternatives and solutions when faced with problems.

Ensure all operations are meeting contract service objectives with customers throughout the region.

Improve the operational systems, processes and policies in support of organisations mission -- specifically, support better management reporting, information flow and management, business process and organisational planning.

Play a significant role in long-term planning, including initiatives geared toward operational excellence

Ensure the regional service operations provide the quality and performance level of support to all internal customers.

Oversee and analyse all service operations that effect profit, including daily sales, labour, and cost and spare parts-consumables inventory controls.

Responsible for clear, concise and timely communications to all stakeholders.

Evaluate and monitor service levels and develop plans for continuous improvement through lean applications.

Manage service activities in support of sales and customer operations and work with sales management to assist in securing new business and retaining current business.

Define service methodology reliant upon customer demand and product complexity.

Maintain hiring and termination responsibility; coach, develop, support, review and recommend corrective action for employees.

Convey the vision, set expectations and challenge staff to achieve Service’s operational and profitability goals.

Perform as a member of the service leadership team to ensure that priorities for delivery of services remain aligned with overall company strategies and objectives.

Comply with and ensure department compliance with Company health, safety and environmental policies.

Comply with all applicable import/export control and security regulations.

Ensure we maximize service revenue growth opportunity within all areas of the business and adhere to Company fiscal plan on all measures.

Oversee monthly and quarterly assessments and forecasts of organisation's financial performance against budget, financial and operational goals.

Oversee short and long-term financial and managerial reporting.

Drive initiatives in the management team and organisationally that contribute to long-term operational excellence.

Contribute to short and long-term organizational planning and strategy as a member of the local management team.

The French entity being a Centre of Excellence, provide support to other entities on Cargo Inspection Systems (CIS) such as training, technical assistance and on site interventions.

Other duties as required.

Required Skills and Experience

Bachelor’s Degree or equivalent and significant elated experience managing and leading Field Service.

Computer literacy, competency in use of all programs within MS Office Suite and aptitude for learning specialised software programs.

Significant experience in a leadership role within a service organization and responsibility for leading the growth of a business focused on customers within government and private industry.

Solid communications skills both verbal and written and a strong orientation for customer focus and teamwork.

Exceptional business and manpower management skills.

Significant knowledge and understanding of people and the ability to teach, train, motivate and develop staff.

French native speaker, fluent in English. Italian is an advantage.

Excellent people manager, open to direction and collaborative work style and commitment to get the job done.

Delegate responsibilities effectively

About Us

Smiths Detection offre des solutions de sécurité avancées pour les marchés civils et militaires à travers le monde, développant et fabriquant des produits technologiques réglementés par les gouvernements qui permettent de détecter et d'identifier des agents explosifs, chimiques et biologiques, des menaces radiologiques et nucléaires, des armes, des stupéfiants et des marchandises de contrebande. Smiths Detection fait partie de Smiths Group, un leader mondial dans l'application de technologies avancées et intégrées pour les marchés de la détection de menaces et de contrebande, de l'énergie, des dispositifs médicaux, des communications et des composants techniques.