Client Service Manager (Paris)

Contenu de l'offre Client Service Manager (Paris) chez ULLINK

Client Service Manager
Paris office

Ullink is a leading provider of comprehensive low-latency connectivity and trading solutions. Ullink enables buy and sell side for international financial institutions, helping them build vendor-neutral trading environments by developing modular, global solutions for every asset class. With offices in Paris, London, Cluj, New York, Toronto, Sao Paulo, Tokyo, Toronto, Sydney, Singapore, Manila and Hong Kong, we offer exciting professional opportunities and international careers. More than 500 collaborators of 30 nationalities share our values: listen, react and innovate. Join us!

As a Client Service Manager your main tasks will be to:

Be the first point of contact for our managed clients and an entry point for: support, implementation, change requests, account tracking, etc.... Ensure rigorous management of allocated accounts: create, manage and follow up tickets, assign requests to the right person (technical experts, product team, business analyst, sales, etc.) and qualify them properly. Ensure customer satisfaction and identify areas for continuous improvement of our services. Operational management: organize quarterly account reviews, on-site visits, etc. Promote new features, new products, latest updates to our customers. Enforcement of the Service Level Agreement

Your profile

Degree in Computer Science or Information Systems Client Management skills Autonomy Ability to communicate at any level (traders, top management, project management, providers, etc.) Excellent stamina and emotional stability, ability to work under pressure Excellent communication and presentation skills Functional Skills front office (trading tools, market connectivity, etc.) appreciated

Are you interested?

Please send your application to: recruit@ullink.com

Location: Paris

Position: Permanent, full-time

Remuneration: attractive and profile dependent

Visit our website for more information: http://careers.ullink.com