Client Service Manager (Paris)

Contenu de l'offre Client Service Manager (Paris) chez ULLINK

Client Service Manager (Paris)

Role Summary

The Client Service Manager acts as the primary point of contact for all hosted/managed clients, ensures level 1 and 2 support and coordinates product releases to the clients. The Client Services Manager strongly contributes to the client relationship and the overall client satisfaction.

Responsibilities

Be the first point of contact for our managed clients and an entry point for: support, implementation, change requests, account tracking, etc.... Ensure rigorous management of allocated accounts: create, manage and follow up tickets, assign requests to the right person (technical experts, product team, business analyst, sales, etc.) and qualify them properly. Ensure customer satisfaction and identify areas for continuous improvement of our services. Operational management: organize quarterly account reviews, on-site visits, etc. Promote new features, new products, latest updates to our customers. Enforcement of the Service Level Agreement

Your profile

Degree in Computer Science or Information Systems Client Management skills Autonomy Ability to communicate at any level (traders, top management, project management, providers, etc.) Excellent stamina and emotional stability, ability to work under pressure Excellent communication and presentation skills Functional Skills front office (trading tools, market connectivity, etc.) appreciated

About Ullink

Ullink is a global provider of market leading multi-asset trading technology and infrastructure for buy-side and sell-side market participants. Trusted by over 150 of the world’s top-tier banks and brokers, the company provides consistent, reliable access to the most current and innovative trading solutions available. Since 2001, Ullink has established itself as one of the fastest growing technology companies in the industry.

Ullink is a global organization with over 500 creative and dynamic employees worldwide (Europe, Asia, Americas) and a place where people play to their strengths and together build customer success.