Within Xeikon, an internationally operating company, active in innovative digital printing, the Regional Service Manager is responsible for the delivery of the required services as installation, on site repair services, training, consultancy and other premium services to our customers in his region. He’s leading a team of experts operational in his region and takes the lead for sales of services to existing customers in his region. He/she is responsible for the P&L of service in the region.
Functional responsibilities include
Team Management of a team of service engineers and trainers
People management of the team assure performance and supervise results of the engineers, handling issues escalated by engineers (through technical assistance and mainly customer relation handling) Planning of team resourcesProfit/loss management for Service: Cost control and revenue generation
Optimization of processes, team planning and activities in order to optimize cost efficiency Push revenue by sales of services Support to Sales managers for sales of services at machine salesRegular reporting of Service activities and Profit & Loss in the assigned region
Operational:
control of the service call process high involvement in logistical operations for the area organizing interventions, trainings, … ownership of the machine installation process ( = organization of installations, planning, round table meetings, site surveys, communication link between customer and HQ, supervision, acceptance, organization of service activities for the new customers)Shared responsibility with Sales managers for Toner sales (recurring sales):
Follow up of key accounts: detection of potential and trends Implement actions to generate higher print volumes (“aXelerate”)Close cooperation with sales team
To assure working and reliable technical solution To reach a profitable service and recurring revenue for new customersInscrivez-vous pour accéder à l'annonce
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