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Europe Digital Payment & Fraud Manager Client Services Center H/F

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Christian Dior Couture

1er Arrondissement, Paris 18/09/2022
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Based in our EMEA Client Services Center in the west of Paris, the Europe payment & fraud manager is responsible for optimizing performance in the full payment & fraud value chain for the European market to support the overall market growth and user experience. She/he will collaborate very closely with the central payment & fraud team, which drives the global roadmap, by regularly sharing local trends, insights and analysis driving further optimisation potential.

TASKS AND RESPONSIBILITIES :
- Develop, monitor, and execute a clear plan for delivering two strategic objectives in Europe : 1) Maximizing Acceptance Rate, 2) Minimizing Fraud/Chargebacks and 3) achieving best in class customer experience.
- Actively assist in the operational management of payment in Europe for bugs, impact analysis, support tasks.
- Observe and assists in the processing of all chargebacks and fraud transactions deriving from Europe E-commerce.
- Successfully manage all local providers in charge of payment processing, chargebacks and fraud management in collaboration with central payment & fraud team.
- 400;\">Share ongoing risk or fraud related activities with relevant business and payment stakeholders.
- Identify the weaknesses of the current control process and recommends enhancements to mitigate fraud risk while balancing client experience and operational impacts.
- Ight : 400;\">Maintain fraud analysis models to improve efficiency and effectiveness of company systems.
- Maintain strong partnership with Finance, Client Service Center and E-Commerce in order to ensure seamless Omni-channel approach and execution.
- =\"font-weight : 400;\">Analyze trends in key performance indicators, explain variances and recommend remedial actions to central and local business teams in a timely manner.
- Assist with the implementation of new processes and software solution related to payment fraud prevention/detection and payments.
- Create education and training materials for store staff on common fraud trends and techniques. Distribute periodic fraud awareness messages and bulletins.
- Eight : 400;\">Provide strategic and implementation support for suitable payment strategy for ecommerce.
- Ight : 400;\">Constant research of new fraudulent activities that may breach the company's security measures.
- Performs other duties and projects as assigned.

Profil

REQUIREMENTS
- Education and experience :.
- Master's Degree in related field, MBA a plus.
- Fraud related certification is a plus.
- 5-10 Years work experience required.
- 3-5 years of payment/fraud experience is a must.
- Experience working with CyberSource is a plus.
- Languages.
- Fluent in English : outstanding communication skills, both written and verbal (C2).
- Hard Skills :.
- Strong knowledge of the payment processes & payment methods.
- Strong knowledge of the fraud management life cycle and industry trends.
- Proficient in Excel.
- A consistent track record for high accuracy with detail orientation & data reporting precision.
- Must have an inquisitive nature with a strong analytic background.
- Soft skills & motivation :.
- Ability to work in a time sensitive environment.
- Ability to prioritize and multi-task in a highly complex work environment.
- Excellent verbal and written communication skills.
- Proactiveness to escalate issues quickly and effectively.
- Entrepreneurial drive.
- Ability to take initiative and work independently at times.
- Ability to maintain confidentiality and to exercise discretion and professionalism with sensitive information.
- Strong relationship/partnership skills.
- Ability to work effectively in a remote environment.

Information additionnelle

WORKING AT DIOR
- Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to BE part of the heritage, to share our passion for luxury and to BE part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.
- Sustainable development is at the heart of our everyday concerns. By deploying collective innovations daily and its dedicated program Dream in Green, our Maison is instilling a cooperative, global and local strategy involving all of Dior's universes, businesses and players throughout the world.
- At Dior we strongly believe that diversity in all its forms is a major asset for our Maison because IT allows our people to fully express their talent. Equal opportunities are one of our main values, we carefully examine all types of profiles, and we are supporting applications of people with disabilities.

CAREER PATH IN THE DIOR COUTURE MAISON

DIOR believes in the importance of enhancing employees' professional evolution. Dior Couture Maison's HR politics enables specialization and evolution within the Maison, depending on organizational needs, skills and motivations.
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