Front Office Manager - Hotel 4* M/F

Contenu de l'offre Front Office Manager - Hotel 4* M/F chez Disneyland Paris

Marne-la-Vallée (77) For its upcoming reopening, Disney's Hotel New York® - The Art of Marvel will reflect the contemporary luxury establishments that are typical of Manhattan. Composed of art galleries showcasing the Marvel collection, Disney's Hotel New York® - The Art of Marvel will evoke the contemporary sophistication of the city, the setting for the exciting adventures of the Super Heroes Marvel and the artists who created them.

In this context, the Front Office Manager shares his/her passion for the hotel business with his/her team and visitors to the hotel. At the head of a team of about 40 people, the Front Office Manager is in charge of their supervision and coordination, with a constant concern to serve the customer as well as possible and to provide visitors to the hotel with an unforgettable experience.

Responsibilities :
Support and develop your team in collaboration with your assistants Ensure that schedules are respected and procedures are applied, particularly those related to the safety of teams and visitors alike Ensure the quality of service in all circumstances Carry out the planning of room reservations and occupancy Guarantee financial management (daily accounting, accounts receivable, etc.) and the efficiency of the service Be proactive in implementing the product experience for visitors Establish quality links with your various business partners (HR, Maintenance, Finance...)

Basic Qualifications :
Quality of organization, reliability and diplomacy Excellent sense of welcome and service 10 years minimum of experience in Reception/Concierge, including 5 years as Reception Manager or Concierge Manager Experience required in 4 to 5 star hotels (or about 300 rooms) French level C1 (Advanced) and English level B2/C1 (intermediate/advanced), practice of a 3rd European language level B1 (intermediate) B permit required Holder of a diploma in Hotel business desirable Experience acquired in the context of a hotel renovation/opening would be a plus You have excellent verbal and written communication skills as well as strong interpersonal skills You are willing to work flexible hours to ensure the department is run effectively


Our strengths that make a difference Human and financial resources to accomplish your mission Good prospects for development (internal promotion or horizontal mobility) An integration programme and a choice of training courses to develop your skills A magical, multicultural, multicultural universe
Additional Information :
Are you ready to take part in a great human adventure? To join our 16,500 Cast Members who all share the same professional ambition: to bring Disney magic to life and make more than 13 million visitors dream?
We are ready to give you the means to showcase your talents!