Customer Care Representative / Chargé-e Service Client / Conseiller-e Clientèle

Contenu de l'offre Customer Care Representative / Chargé-e Service Client / Conseiller-e Clientèle chez Nilfisk

Are you passionate about making the customers happy? Then you might be our new Customer Care Representative!

Nilfisk is on a journey from a product-centric focus to a customer-focused mindset, and one of our must-win battles is to drive customer engagement which we need your help to achieve.
As our new Customer Care Representative, you will provide customers with comprehensive information to solve their problems or assist them in making sound decisions and achieve customer satisfaction. You will be based in the office in Courtaboeuf (Paris, Ile de France) where you will be part of a team of 4 ambitious colleagues, and you will report to the Customer Care Senior Manager.

A trusted and proactive customer ambassador

As our new Customer Care Representative, you will handle customer complaints and provide resolutions to ensure that proper and satisfactory customer service is delivered.

Essential responsibilities:

Management of incoming Sales & Service enquiries and orders Leverage data in our ERP system (SAP), CRM (SalesForce) and online tools (Ecommerce) Be an ambassador for Nilfisk’s Self-service channel (E-commerce) Seek commercial opportunities, and escalate sales and service leads as required Develop knowledge of key customers and build meaningful relationships Provide basic level of technical support to all types of customers Ongoing ad hoc administrative tasks

The ideal profile:

To succeed in this role, you have minimum 2-3 years of experience in inbound/outbound call experience in a B2B customer service or manufacturing environment. You are fluent in French and English both written and oral, and you take pride in finding the best solutions to our customers’ needs. You have a relevant bachelor’s degree, and if you have experience with SAP that would be an advantage.

Why join us

We offer an interesting position with a steep learning curve and the opportunity to work in an international environment. Furthermore, we have a great dynamic in the team and we always help each other in rushed times.

Interested?

If this could be your next career step, please apply on our Career site.

Let's create a cleaner future together

Clean is changing. Today, cleaning is a key contributor to health and safety, and a new clean is emerging, driven by technology and innovation. At Nilfisk we are a driving force in this development, and we work as one team with one agenda, supporting each other across an exciting, dynamic organization. Being part of Nilfisk means having the freedom to speak your mind and do what you do best. You will thrive by having a hands-on approach and the drive to bring your great ideas to life. At Nilfisk you can lead, innovate and collaborate for a cleaner future. Are you ready to make a change?