Publicis Sapient is searching for a Customer Experience & Innovation Manager to join our team to sell, shape and support digital business transformation (DBT), or service and product strategy engagements that lead to innovative and connected offerings for our clients and their customers. This role will participate in all phases of strategy – either for an enterprise or specific to a product or service – from context framing to value proposition development, the definition of roadmaps and design, and ongoing consultation. This role will sit in the EMEA Strategy & Consulting capability group and have the opportunity to support multiple industry teams.
Why join us ?
Publicis Sapient helps forward-thinking organizations thrive in the brave pursuit of Next by digitally enabling the way they work and serve their customers. We’re a community of some of the world’s brightest thinkers and doers, with bold and diverse perspectives, problem-solving creativity, and restless curiosity.
The role of a CX&I Manager :
As a Manager in CX&I at Publicis Sapient, you will help our clients understand how changing customer expectations will require them to deliver new, innovative experiences, propositions, products and services.
You are an eclectic thinker who can balance multiple considerations simultaneously – changing technologies, emerging business models and customer insight – to identify new opportunities for our clients.
You will be well versed in ‘design thinking’ and ‘systems thinking’, and the application of these techniques to uncover, identify and understand customer interests, motivations and behaviours, then work iteratively and collaboratively towards experiences that meet these customer needs.
You will use these techniques to help map out the customer experience and the business capabilities required to deliver it; and use design research to iteratively test hypotheses underpinning the new experience as it evolves towards launch and beyond.
As a Manager in the CX&IC team, you will:
About You:
What you need to have:
Starting date : ASAP
Location : Paris 20th district
Salary : As regard to the experience
La confiance est une ressource vitale pour naviguer dans l’ère VUCA : Volatile, Uncertain, Complex and Ambiguous. L’anticipation et le...
WASHINGTON (Reuters) – Les acheteurs américains ont effectué plus d'achats en ligne le vendredi noir que dans le centre commercial, ce...
Il est souvent évoqué que la génération Z a une autre relation au temps que les générations précédentes et que cette situation génère un...
Comment personnaliser l’expérience client en profondeur, exploiter les retours UX et se préparer a l’arrivée du voice banking ?
Inscrivez-vous pour accéder à l'annonce
Customer Experience & Innovation Manager F/H - ParisEn cliquant ci-dessus sur « S'inscrire » vous accepter nos conditions générales et notre politique de confidentialité
1er Site de recherche d'emplois dédié aux professionnels du marketing de la communication et du digital, Jobibou.com a pour objectif de vous offrir le meilleur outil de recherche pour vous accompagner, au mieux, dans votre démarche de recherche d'emploi
Inscrivez-vous pour accéder à l'annonce
Customer Experience & Innovation Manager F/H - ParisMerci de bien vouloir remplir le formulaire pour profiter de l’ensemble des fonctionnalités Jobibou !
Déjà inscrit ? Se connecter