Freelance Consultant

Contenu de l'offre Freelance Consultant chez Crown Worldwide Group

Freelance Consultant

Crown Worldwide Group is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong. Committed to making it simpler to live, work and do business anywhere in the world. The Group manages a broad portfolio of complementary brands: Crown Workspace, Crown World Mobility, Crown Relocations, Crown Records Management, Crown Fine Art, Crown Logistics, and Crown Wine Cellars.

Discover Crown. www.crownworldwide.com

Crown is now recruiting for Freelance Destination Specialists to provide relocation services in DUNKERQUE, France.

This role is to provide high touch personable face-to-face service delivery for Crown’s World Mobility clients with accompanied destination services. This includes the destination services received in France, accompanying the Assignees of our clients and their families to provide preview trips and area overviews, home and school search assistance and settling in services.

Competencies

· Meet and support the assignees face-to-face in Dunkerque

· Accountability & responsibility for the provision of our services

· Professional and attentive

· Ability to work effectively under pressure & make decisions quickly

· Highly organised & able to prioritise

· Strong communicator, both internally & externally – this is critical for the success of the role

· Flexibility to adjust with changing business requirements

· Empathetic and culturally sensitive

· Ability to forge close partnerships with Crown’s Account Manager based in Paris and our Mobility Consultants based in Prague

Essential Skills

· Working knowledge of: Global Mobility/Relocation Services

· English (proficiency level) language skills required

· Mandarin speakers (intermediate level) welcome and would be an advantage

· Efficient communicator both written & oral across multiple disciplines & work levels

· Strong interpersonal skills

· Good sense of geographic area knowledge

· Strong knowledge of real estate rental market

Duties and Responsibilities

· Managing a diary to support the face to face needs and requirements of our Assignees and their families, taking responsibility for managing the destination services and arrangements.

· Working closely with the Account Manager in Paris and Mobility Consultants in Prague to ensure meeting arrangements, times and locations are all clear before any programme commences.

· Provide an outstanding service.

· Managing policy and service escalations to appropriate stakeholders/Mobility Consultants.

· On-going management of the client’s requirements and expectations until services are finalised.

· Identification of opportunities to improve & enhance processes.

· Provide end-to-end service delivery for international Assignees with the support of the office based Mobility Consultant.

· Accurately maintain all files and databases and provide regular updates to the Mobility Consultants in Prague.

Qualifications:

· Industry experience preferred, however candidates with customer service / events / property / tourism/ HR experience will also be considered

*Kindly note that only candidates from Lille/Dunkerque Metropolitan area with relevant experience in home search support will be contacted.

Applications should be made by email (attaching an up-to-date CV/resume, an a covering letter addressing the above criteria) to the Partner Relationship Manager, Sabine Rost at: srost@crownww.com

Company Values

At Crown we pride ourselves with the quality we deliver and values we stand by.

We are CARING about people and their experience
Always DETERMINED to do our best and to always keep improving
We are genuinely THERE when our customers and colleagues need us
We encourage the SHARING of knowledge amongst each other
We continuously remain OPEN-MINDED to stay innovative

Equal Employment Opportunity

Crown is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military/veteran status, or any other characteristic protected by law.

Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region. We are committed to diversity, and to employee well-being, engagement and development.

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