Support Community Manager

Contenu de l'offre Support Community Manager chez Eden Games

Within the development team, you will be responsible of the Customer Support for a mobile video game on different communication platforms.

Missions :
Analyse the players' feedbacks and provide them support services through the in-game support (Helpshift), on the social media pages (Facebook and Twitter) and on the stores (App Store and Google Play Store) ;
Present reports to the team of the situation on these different communication platforms ;
Overall monitoring of our service and team management to deliver exceptional support with the player at the center of all your decisions ;
Communicate with the development team to identify and resolve any technical and functional issues found in the game by the players ;