Community Manager (EN)

Contenu de l'offre Community Manager (EN) chez IntuiLab

IntuiLab is the maker of IntuiFace, the leading platform to create, deploy, measure and manage deeply interactive digital experiences, without coding, in record time, and for any creative professional, on any display.
Our customers include large international corporations like BMW, Capgemini, Ikea, Microsoft, SAP or IBM but also retailers like Yves Rocher or Walgreens and smart web agencies or system integrators like Accenture, First Impression or Toshiba. Today with more than 1,500 customers in 80+ countries use IntuiFace to create and play multi-touch, sensor, IoT- and data-driven interactive experiences. Headquartered in Toulouse and Chicago and now with 35 employees (and growing!), IntuiLab aims at becoming the first global leading CreativeTech company for interactive digital experiences. To achieve its ambitious goals the company has recently raised 3.7M$.

Your mission and responsibilities
You are our community management expert and specialist. Your role includes social media and beyond including leading our various user communities.
Social Media

Set and implement social media (twitter, LinkedIn, Facebook) and communication campaigns aligned with our marketing strategies,

Provide engagement statistics to management,

Monitor and report on feedback and online reviews,

Create visual and engaging content - text, video, infographics, image - for our social media accounts,

Look out for article, image and video content relevant to the IntuiLab business for publishing/relaying on social media accounts.

IntuiFace Community

Animate and respond to comments and customer queries on community.intuilab.com,

Lead the IntuiFace Expert community: You will be the contact point for experts, update and maintain profiles, attract new experts, and inspire them to share about IntuiFace,

Manage the IntuiFace Marketplace publications and network - Build relationships with users and motivate them to create IntuiFace Experiences to share on the Marketplace.

Product content

Create IntuiFace content such as experience samples, design accelerators, IFTTT/Zapier recipes, etc. on a monthly basis and spread your work!

Benefits

Promoting a great product, praised by its users,

Being one of the IntuiFace awareness growth engines,

Enjoying constant contact with Marketing, Sales, Customer Success and Product teams,

Using modern tools such as Slack, Trello, Buffer, Webflow, Atlassian Confluence and those you’ll want us to adopt,

Becoming a part of the IntuiLab family, a group of passionate and motivated people with high technical and business skills,

Looking forward to each day thanks to a great team environment - fueled by tea, coffee and M&Ms,

Living in Toulouse, France!

And more (but let’s keep that part for when we talk).

Your profile
Above all, we are looking for a unique personality who dreams of having an active role in the success of a proud French-American start-up.

Ideally, we look for the following:
Proven work experience as a social media manager,

Experience at growing and managing an engaged user community,

Excellent level of English (French is only a nice-to-have!) and excellent writing skills as well,

Good design skills (you’re good with Adobe Illustrator or Photoshop for example) and, with time, ability to master IntuiFace,

Eager to understand IntuiLab’s market and business to be accurate and contextual in your job,

Passionate about healthy human interactions that are reflected in your social communication,

Pretty rigorous with strong planning skills, Love being part of a team, accepting responsibility and reporting results, even in difficult situations.