Community manager

Contenu de l'offre Community manager chez Snips

The Communiter manager is dedicated to helping the Snips Maker community in addition to our Enterprise customers. As the first point of contact for the Snips user base, you'll respond to onboarding questions, helping to grow the community, and collect feedback from users. Support is a fundamental piece of satisfying our users and helping to improve their experience. This cross functional role will work across the organization to ensure our users are happy and get the most out of our product. This is a new role within the Snips team with the potential to change the way we interact and engage with our users.

Your key missions will be to:

Provide a high level of customer service, management and assistance to the Snips community (Discord, Twitter, Forum, Email …). Provide technical troubleshooting and problem solving to Makers and developers on our platform Help Snips’ tech team address technical issues/bugs raised by Snips community. Remain current on all Blueprint products, services and new technologies, using available resources throughout the company Work with Snips developers, marketing and product teams to develop external/ internal documentation. You'll also help with content to ensure high product/feature usage and adoption Build a support team within Snips and help grow the Snips support community

What we are looking for

Key requirements:

Languages: French and English fluency, other languages a plus Coding skills (good knowledge of Python is mandatory, other languages a plus) Knowledge of home automation platforms Good storytelling and social skills Excellent copywriter (both English and French) Previous experience in management role

You should be:

Proactive Creative Independent / able to work autonomously Empathetic

Recruitment Process

application form home challenge technical interview onsite trial

Additional Information

Contract type: Full-Time Location: Paris, France (75002)