Salesforce Senior Business Analyst

Contenu de l'offre Salesforce Senior Business Analyst chez INSEAD

Salesforce Senior Business Analyst

INSEAD Europe campus is currently seeking an experienced Senior Business Analyst to join our Business Partnering & Analysis Team (BPA) within the IT department in our Fontainebleau campus. This is a full-time, permanent contract.

He/she will contribute to the development of Salesforce and Eloqua products in line with INSEAD's digital roadmap and strategic objectives.

This role combines technical expertise and an understanding of INSEAD’s business processes to define, monitor and drive development and adoption for applications that are part of the Digital Roadmap as defined by our Executive Committee. The aim is to create user-centric digital products in terms of usability, functionality, innovation and generate enthusiastic user adoption and engagement within INSEAD.

The successful Senior Business Analyst pro-actively gathers, consolidates, and validates the business requirements from various business users, works closely with the IT project manager to prioritise for internal development using SCRUM methodology, mobilises the necessary resources and monitors the progress of stories, all the way through to user adoption.

Main responsibilities will include :

Requirements analysis : collect and consolidate business requirements. Use workshops, individual interviews, and other user analysis methods to reach timely and well-defined decisions.

Proposal : produce well-documented requirements along with user and/or data flow diagrams. Basic mock-ups to be created when necessary.

Communication : facilitate seamless communication between the Associate Director, Business Partnering & Analysis Team, and key stakeholders along the progress of the story/project and ensure they can make well informed decision.
Time management: simultaneously manage multiple stories, requests, and ad-hoc projects.

Relationship management : build strong relationships between internal departments, external partners, and IT; fostering trust, cooperation among all contributors and facilitate a healthy conversation.

Stakeholder engagement : act as a reliable key contact, share knowledge, give regular updates, provide guidance and be able to recommend solutions across multiple projects and business areas.

Standards : respect relevant INSEAD standards (development process, branding, communication, etc.) in daily activities and stay informed of technological advances and trends; evaluating potential value at INSEAD.

The successful candidate should have the following profile :

At least 7 years’ experience in a business analyst role.
Hold a Bachelor's degree or equivalent, ideally in Information Science, Business Management or Information Technology, or other technology-related fields.
Significant experience working with Salesforce is required and experience working with marketing automation systems (i.e. Eloqua) is preferred.
Proficient in conducting requirements analysis, turning ideas into executable, user-centric products.
Excellent business documentation skills, able to convey complex information objectively and succinctly.
Excellent writing skills and the ability to process large amounts of information and synthesise it into simple and understandable terminology.
Excellent verbal communication skills, facilitating working meetings, building credibility and trust between various stakeholders, negotiating difficult issues with contentious stakeholders and escalating problems quickly.
Contribute to INSEAD's professional image by delivering projects to the highest level of client satisfaction, in line with the original objectives, on time and within budget.
Demonstrate flexibility and adaptability in a demanding and rapidly changing environment, communicating transparently and using a sound methodological and pedagogical approach.
Ability to see the bigger picture in a myriad of complex and sometimes evolving priorities.
A friendly and approachable personality, able to build strong partnerships with colleagues and internal/external stakeholders.
Good communication skills in English (excellent command of written English).

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