Client engagement Data Manager

Contenu de l'offre Client engagement Data Manager chez Kering

Client engagement Data Manager

Summary

CDI : BALENCIAGA – EMEA Client Engagement Data manager (F/H)
Cristóbal Balenciaga founded the House in 1917 in his home of Spain. In 1937, he established the brand in Paris, designing its collections there until 1968. Cristóbal Balenciaga had a reputation as a couturier of uncompromising standards and was referred to as "the master of us all" by Christian Dior and as “The Couturier of the Couturiers” by Gabrielle Chanel. The ultra-modern shapes were trademarks of the house.
While the brand’s identity is firmly rooted in its highly conceptual prêt-à-porter collections, its leather goods, footwear, and accessories experience worldwide success as well. Among the archetypal products of the House are its handbag collections. A new focus on the development of Balenciaga ready-to-wear collections for men was quickly established as highly successful.
Since October 2015, Demna has designed both men’s and women’s collections as the artistic director.
The Balenciaga House, part of the Kering group since 2001, is one of the most influential names in fashion.

Job Description

Your opportunity

The EMEA Client Engagement Data manager is the main point of referent for the CRM Reporting Activities and client insights roadmap, working closely with the Central Data team, in line with Balenciaga standards and strategic client engagement goals.

How you will contribute

Define and continually refine key performance metrics and measurement frameworks to monitor overall EMEA CRM
Collect feedbacks from the Retail team to enhance weekly and monthly reports and one-off analysis
Oversee database quality (data deduplication, profiles merging, single client view)
Define yearly CRM KPIs targets at regional level
Regularly review monthly KPIs analysis and dashboards
Leverage data and tools to analyse the client’s purchasing behaviour and present client’s performance to the wider team
Support Events team to measure the quantitative impact of all actions/events

Who you are

5 years’ experience in Client Engagement, CRM, data analysis or other similar positions in Retail Luxury/Fashion Industry.
Business oriented, confident in managing databases/figures, and conducting data analysis.

Successful track record of managing multiple projects with different priorities
Strong planning and organization skills

Able to conceive and drive messages and projects forward.
Strong attention to detail
Excellent skills in Microsoft dynamic, Power BI and SQL.
Fluent in English and French, another language would be an advantage.

Why work with us?

Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Diversity commitment

Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms - gender, age, nationality, culture, disability, sexual orientation… - enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for. It is part of our interview process to discuss with you how to excel in our company.

Job Type

Regular

Start Date

2023-07-15

Schedule

Full time

Organization

BALENCIAGA S.A.S.

Summary

Location: PARIS

Type: Full time