Data Analyst

Contenu de l'offre Data Analyst chez NCR

About NCR
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Atlanta, Georgia, with nearly 30,000 employees and does business in 180 countries.

Position Summary & Key Areas of Responsibility

The Data Analyst is the liaison between NCR and the Customer to support a Self Checkout Consulting service. This role is customer facing (virtual) and is instrumental in creating actionable insights and recommendations for operational improvements based on interpretation of data

Key Areas of Responsibility include:

Interrogates and interprets data to determine and document optimisation opportunities, trends and outliers across multiple retailers
Performs quality check validation on multiple data sources used to build Horizon dashboard
Becomes Subject Matter Expert for the solution and consequently upskills colleagues if required
Creates insight reports and conducts read out with customers
Develops action plans as a result of read outs and tracks success of the plan
Collaborates with other internal and external entities and 3rd party vendors to maintain accuracy of data flows into solutions
Responsible for building knowledge base used to create insight reports
Part of the customer service facility to manage ad hoc consulting queries in addition to handling user management for the service
Works across multiple customers on the service and leads process to onboard new customers to the service through a defined process which includes customer interviews
Works with the team to match Service packages to customer needs

Works with the Customer and other NCR Consultants as required, using recognized, structured analysis and design methodologies to determine and document solution requirements and improvements, ensuring that the solution is robust and deliverable, and that the scope is clearly defined.
Conducts business needs analysis against existing technology and supporting processes to determine functional and technical requirements
Communicates the status of each phase for assigned projects to management on a scheduled basis
Helps develop testing requirements and plans to validate application changes and supporting business processes

Qualifications / Experience

At least 5 years of business analysis or consulting experience Knowledge / experience of working with the NCR retail product suite particularly Self Service Solutions Be educated to post higher education, preferably in Computer Systems Technology, or equivalent combination of education and experience Good working knowledge of several languages Familiar with working with large retail clients from a service provider, software provider or end user perspective. Conversant with Project management principles Computer literate in MS Office 2000 or later– particularly Word, Excel, PowerPoint and Access or similar database to basic level. Knowledge / experience of call centre or customer helpdesk an advantage Knowledge / experience of AI environments and methodologies an advantage

Key Attributes

Customer focused and able to communicate well at all levels Self-motivated & self-driven Strong written, verbal and presentation skills Able to achieve objectives through effective planning, punctuality, coordination skills, decision making skills, and time management. Result orientated with a positive outlook Clear focus on high quality, attention to detail and business profit Professional and credible in dealing with senior company executives Able to demonstrate vision and strategic thinking

EEO Statement
Integrated into our shared values is NCR’s commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.