Data Analyst (internship)

Contenu de l'offre Data Analyst (internship) chez SimpliField

SimpliField makes it simple for leading retailers and major brands like LVMH, L’Oreal, Estée Lauder, Samsung, and Sony to deliver exceptional customer experiences at scale through an easy-to-use, mobile-first platform. We provide powerful tools for real-time collaboration, streamlined communications, and better store and team performance. Discover SimpliField

Job description

SimpliField is a French startup that operates worldwide in the booming digitalization of retail market.
SimpliField makes it easy for retailers and brands to align, engage, and inspire talent across their entire organization, driving great results.
Our easy-to-use platform helps HQ, store, and field teams communicate and collaborate seamlessly, managing daily tasks, operations and performance analysis across many stores and locations – all from your phone, tablet or laptop.

We passionately believe that the companies who will succeed now and in the future will consistently develop highly engaging personal experiences for their customers, and we work hand in hand with some of the most innovative and well-known brands in the world to help them achieve this goal.

Working with Simplifield means joining a caring and dedicated community of professionals serving over 80 customers in over 26 countries – helping brands like LVMH, Anastasia Beverly Hills, The Webster, L’Oréal, Samsung, Sony, Estee Lauder, L’Occitane, Acne Studio, KFC, Pizza Hut, Asics, and more deliver consistently excellent experiences, every day in every store.

As a Data Analyst, you will be part of the Customer Success team. You will support configuration of new accounts and management of advanced features (analytics, database management) of the platform

The team is composed of three main areas:

Customer Onboarding, focused on deployment of new accounts (software configuration, training, project management) Customer Success Managers, owning the ongoing relationship with customer accounts to ensure high satisfaction and proper use of the solution Support team, managing inbound requests from users and escalation of technical issues

You will be working closely with Customer Onboarding and Customer Success Managers.

Key Responsibilities:

Understand client needs for analytics and translate them into custom data analysis (Excel based) Manage advanced configuration of the platform for new and existing clients (configuration of rights, data updates, testing) Support improvements of business processes for Customer Success and beyond, working closely with the Product team Act as a product expert, deeply familiar with all functionalities.

Why join us?

Take part in the digitalization of world-renowned Brands thanks to our solution Work in collaboration with the Customer Success and Products teams Participate in the adventure (organization, strategic developments) of an innovative and fast-growing start-up Team building, breakfasts, annual seminar (when it’s possible ;)) Remote friendly

Preferred experience

Skills:

Resilient, rigorous, analytical, dynamic and curious Familiar with the Office pack, strong skills in Excel (VBA) are a must. Familiarity with other analytics software (BI, data prep) is a plus Ability to communicate effectively, both orally and in writing (FR & EN) Ability to prioritize and multitask

Recruitment process

HR Interview Manager Interview Excel test Meet your future team Referral
Let’s start the adventure!

Meet the SimpliField team

SIMPLIFIELD

Data Analyst (internship)

Internship (6 month(s)) Starting date: September 30, 2020 Paris Partial remote authorized