Department Intro
Operations teams are the foundation of our business.
Through localising our international strategy and product, they source and manage an increasing fleet of delivery partners and ensure the efficient and rapid delivery of all of our orders from our vast network of restaurant partners, to our increasing pool of hungry customers.
We are looking for talented individuals to add value to our team in this exciting opportunity to be part of an exciting startup, where they will make a difference.
Key Tasks / Responsibilities
Defining our rider value proposition and then ensuring we are delivering against this Tailor strategies to each marketing channel – determine where offline initiatives and campaigns can complement performance marketing Project lead - you will manage projects from planning to execution and collaborate in a wide range of other ad-hoc tasks! Understanding who our riders are and what they care about Understand the rider behaviours that drive efficiency in our fleet and overall delivery performance Defining and executing our rider marketing strategy including CRM Defining our rider engagement and content strategy including managing the channels through which we communicate to riders Analyse results – to ensure we achieve acquisition targets, you’ll need to carefully analyse performance across channels, determine what is working and why, and advise alternative strategies where it’s not Make decisions – you will be the point person for determining digital spend and channels for each initiative, working closely with central performance team to execute
Life at Deliveroo
We are a growing team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.
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