French Customer Advisor for MisterFly – Lisbon, Portugal CDD

Description de la société :

About Webhelp

Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp, you will be part of a community of over 120,000 game-changers from more than 140 locations in 60 countries.

Join us at Webhelp, and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.

What you’ll be doing at Webhelp

As an Italian-Speaking Customer Advisor for Technical Project, you will:

Assist customers throughout the buying process, providing guidance and solutions to meet their requirements.
Handle inbound calls and emails with professionalism and enthusiasm.
Quickly assess customer situations and provide on-the-spot advice or solutions.
Create an outstanding buying experience for customers, getting them excited about our products.
We’ll be a great match if you:

Have a high level of Italian (C1) and are fluent in English (B1)
Are able to to work independently and handle stressful situations effectively.
Have a positive and dedicated attitude towards customer satisfaction
Are familiar with Apple products or Mac knowledge is a significant advantage Are outgoing and confident in inbound/outbound phone sales with a great phone manner
If you feel you don’t check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it’s this one or a future role.

What we offer you:

Strong compensation package (14 monthly payments per year plus bonus)
Monthly meal allowance paid in voucher card (net)
Private Health Insurance from day 1
Personal and career development programs and mentoring to develop skills
Possibility to participate in a growing multicultural Project
Flexible Schedule
Work in a diverse environment with people from over 75 nationalities
Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties and much more!
We promote inter-company mobility to work at any of our sites around the world
Workplace: Full Work From Home (for people already based in Portugal)
#webhelpitalian

Webhelp is an equal-opportunity employer.

Webhelp is committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.

Description du poste :

We are hiring!

As a French Customer Advisor for MisterFly, you will have the opportunity to empower your valuable technical skills while gaining a privileged view and know-how of the travel agency.

About MisterFly

MisterFly is an online travel agency with a customer-oriented policy, that provides the best meets and expectations of enthusiastic travelers.

Your future project

As a French Customer Advisor for MisterFly you will:

• Manage our customer's bookings (altering, canceling or creating new reservations), and achieve the performance targets defined by the project.
• Manage customer expectations and needs.
• Have a unique opportunity to start working in a new market where you can directly contribute to the company’s fast-paced growth, and internally progress different job positions.

Connaissances appreciées :

Life at our company

• Work with adventurous people from over 15 nationalities
• Benefit from our modern amenities, an on-site doctor, many discounts in local businesses, company parties and events and much more!
• We promote inter-company mobility to work at any of our sites around the world.
• New and modern office located where the action is: Lisbon- Portugal.

Ready to take up the challenge?

Join our team and show off your talent!

Qualités et compétences:

We offer you

• Competitive wages (14 monthly payments per year)
• Performance bonus
• Transportation allowance
• Health insurance with a dental plan (after 6 months contract)
• Relocation package - up to three months of free accommodation, help setting up tax and bank account documentation, and reimbursement of your flight ticket up to 400€.

Profil recherché :

We are looking for

• Native or Proficient French and fluent English (minimum level B2)
• Excellent communication skills coupled with empathy and team spirit
• Previous experience with GDS tools like Amadeus, Galileo or Sabre is preferential
• Previous experience in Customer Service or a tourism representative is a plus
• For non-EU residents, it is mandatory to have a valid work permit