CDS

À propos

Welcome to CDS, a Hewlett Packard Enterprise company! CDS (Customer Delivery Services) is an independent Hewlett Packard Enterprise company and a wholly-owned subsidiary of HPE in Europe. It delivers field technical services to HPE customers and in some instances to its own direct customers as well. Our company has a long tradition of delivering highly customized services and we pride ourselves on our commitment to customer satisfaction. This broad range of skills coupled with an agile and competent workforce creates flexibility in service solutions which can be tailored to individual customer needs. CDS works as a delivery platform for HPE service business units through a specific engagement framework. It is hosted in Technology Services, acts as the HPE Pointnext delivery arm and provides multi-vendor delivery services for Global Shared Delivery (GSD), and Communication and Media Solutions (CMS) portfolios of services. CDS was formed after the acquisition of Synstar which had over 40 years'? experience of delivering multi-vendor services in data centers and at end-user workplace across Europe. It then integrated other companies, such as IMD in The Netherlands or DCS in Italy and also opened new subsidiaries and operations in additional European countries. CDS is now present in 10 european countries with more than 1,600 employees. CDS focuses on Infrastructure Technical Support work in the field (Hybrid and Edge) and owns the end-to-end Field Experience management for Global Shared delivery where it operates. It has mobile and resident workforces providing maintenance services, installations (IMACD), networking support, system administration, professional and operational services... It also owns specific local call center and help desk capabilities that enable and complement its onsite capabilities as well as the TSS Worldwide Multivendor Center of Expertise (MVCOE). The broad range of expertise coupled with an effective, agile and skillful workforce creates flexibility in field service solutions which can be tailored to individual customer.